Terms of Service

Acceptance

YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT BY CREATING AN ACCOUNT FOR THE SERVICE, OR BY ACCESSING OR USING THE SERVICE, INCLUDING BY JOINING A MEETING AS A GUEST WITHOUT AN ACCOUNT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, DO NOT CREATE AN ACCOUNT AND DO NOT ACCESS OR USE THE SERVICE.

The Service and License Grant

This Agreement entitles you to access and use the Service through a supported web browser, in accordance with the plan you have selected and the limits published for it. The Service is hosted by Insight. No copy of the software is delivered to you, and nothing in this Agreement grants you a right to obtain, retain, or run a copy of it.

Your licence is personal to you, non-exclusive, non-transferable, and revocable in accordance with this Agreement. Accounts are individual: you may not share your account credentials, and you may not permit anyone else to use the Service through your account. You may access the Service from more than one device.

Plans and Plan Limits

Each plan carries limits — which may include the number of participants in a meeting, the amount of meeting time, the number of saved meetings, and the video quality delivered to each participant. The limits in force for each plan are published on the Service and may change as described under “Changes to the Service and to this Agreement”.

You may not attempt to circumvent those limits, including by automating the creation of accounts or meetings, or by modifying the Service’s client software as it runs in your browser.

Restrictions on Transfer

Without first obtaining the express written consent of Insight, you may not assign your rights and obligations under this Agreement, or encumber, sell, rent, lease, sublicense, resell access to, or otherwise transfer your rights to the Service.

Acceptable Use

You may not use the Service for any unlawful purpose, or to transmit, display, or share content that is unlawful, infringing, defamatory, or harassing. You may not use the Service to send unsolicited communications, to gain unauthorised access to any system or account, or to interfere with the operation of the Service or with any other user’s use of it.

You may not decompile, “reverse-engineer”, disassemble, or otherwise attempt to derive the source code for the software that delivers the Service, except to the extent that such a restriction is prohibited by applicable law.

Insight may suspend or terminate access that it reasonably believes breaches this section.

Restrictions on Alteration

You may not modify the Service or create any derivative work of the Service or its accompanying documentation. Derivative works include but are not limited to translations.

Your Content

Content you upload to the Service — for example a document or slide deck you present — and the audio and video you transmit during a meeting remain yours. Insight does not claim ownership of them.

Insight processes that content only as needed to operate the Service, for example by converting an uploaded document so that it can be displayed to the other participants in your meeting. The Service does not record meetings, and Insight does not retain the audio or video transmitted during them.

You are responsible for the content you upload or transmit, and for having the rights necessary to do so.

Disclaimer of Warranties and Limitation of Liability

UNLESS OTHERWISE EXPLICITLY AGREED TO IN WRITING BY INSIGHT, INSIGHT MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, IN FACT OR IN LAW, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN AS SET FORTH IN THIS AGREEMENT.

Insight makes no warranty that the Service will meet your requirements or operate under your specific conditions of use. Insight makes no warranty that operation of the Service will be secure, error free, or free from interruption. YOU MUST DETERMINE WHETHER THE SERVICE SUFFICIENTLY MEETS YOUR REQUIREMENTS FOR SECURITY AND UNINTERRUPTABILITY. YOU BEAR SOLE RESPONSIBILITY AND ALL LIABILITY FOR ANY LOSS INCURRED DUE TO FAILURE OF THE SERVICE TO MEET YOUR REQUIREMENTS. INSIGHT WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE FOR THE LOSS OF DATA.

UNDER NO CIRCUMSTANCES SHALL INSIGHT, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND (INCLUDING LOST REVENUES OR PROFITS OR LOSS OF BUSINESS) RESULTING FROM THIS AGREEMENT, OR FROM THE FURNISHING, PERFORMANCE, OR USE OF THE SERVICE, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, OR THE NEGLIGENCE OF INSIGHT OR ANY OTHER PARTY, EVEN IF INSIGHT IS ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT THAT THE APPLICABLE JURISDICTION LIMITS INSIGHT’S ABILITY TO DISCLAIM ANY IMPLIED WARRANTIES, THIS DISCLAIMER SHALL BE EFFECTIVE TO THE MAXIMUM EXTENT PERMITTED.

Limitation of Remedies and Damages

Your remedy for a breach of this Agreement or of any warranty included in this Agreement is correction of the Service or, at Insight’s sole discretion, a refund. Any refund is limited to the fees you paid for the period in which the breach occurred, and is subject to the Billing and Cancellation section below.

All warranties cover only defects arising under normal use, and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, or damage determined by Insight to have been caused by you. All limited warranties are granted only to you and are non-transferable. You agree to indemnify and hold Insight harmless from all claims, judgments, liabilities, expenses, or costs arising from your breach of this Agreement and/or acts or omissions.

Billing and Cancellation

The Service is offered on a free plan and on a paid Pro plan. The limits of each are published on the Service.

Users subscribed to the Mirror | Mirror Pro plan (“Pro plan”) agree to automatic monthly flat rate charges to the payment method they provide, with applicable taxes. You may cancel automatic monthly billing at any time during a billing cycle, after which your prepaid access to the Pro plan continues for the remainder of that cycle. No refunds are given for the remainder of a cycle.

Termination

You may stop using the Service at any time, and may cancel a paid plan as described above. Insight may suspend or terminate your access if you breach this Agreement, or where required to do so by law. Insight may also discontinue the Service, or any plan, as described under “Changes to the Service and to this Agreement”.

On termination, those sections of this Agreement which by their nature should survive — including the disclaimer of warranties, the limitations of liability and remedies, and governing law — continue to apply.

Changes to the Service and to this Agreement

Insight may change the Service, including the features and limits of any plan, and may change this Agreement. Where a change to this Agreement is material, Insight will update the date shown at the top of this page and, if you hold an account, give notice by a reasonable means. Continuing to use the Service after a change takes effect means that you accept it.

Children’s Privacy

The Service is intended for adults. You must be at least 18, or the equivalent age of majority where you live, to hold an account, and Insight Interfaces LLC does not knowingly collect or solicit personal information from anyone under that age, or knowingly allow such persons to register with the Service. Protecting the privacy of young children is especially important: if we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information.

Governing Law

This Agreement is governed by the laws of the District of Columbia, without regard to the District of Columbia’s conflict or choice of law provisions.

Severability

If any provision of this Agreement shall be held to be invalid or unenforceable, the remainder of this Agreement shall remain in full force and effect. To the extent any express or implied restrictions are not permitted by applicable laws, these express or implied restrictions shall remain in force and effect to the maximum extent permitted by such applicable laws.

Entire Agreement

This Agreement is the entire agreement between you and Insight concerning the Service, and supersedes any prior agreement or understanding concerning it.